Refund & Returns Policy

Effective Date: November 12, 2024

At ColorPro Filters, customer satisfaction is our priority. Due to the nature of digital products, we’ve outlined specific guidelines regarding refunds and returns to ensure clarity and transparency. Please read this policy carefully before making a purchase.

1. Digital Products

Our primary offerings include Lightroom LUTs, presets, and other downloadable content. These products are intangible and delivered electronically.

  • No Physical Returns: As digital products cannot be returned, we do not accept returns once the product has been downloaded or accessed.

2. Refund Eligibility

We offer refunds under the following circumstances:

  • Defective Product: If the file is corrupted, incomplete, or not functioning as described.
  • Wrong Product Delivered: If you receive a file different from the one you purchased.
  • Non-Delivery of Product: If you do not receive the download link within the specified time after a successful payment.

3. Non-Refundable Situations

Refunds will not be granted for:

  • Change of Mind: If you decide you no longer want the product after purchase.
  • Incorrect File Usage: If the product does not work due to incompatible software or improper installation.
  • Third-Party Purchases: Products purchased from unauthorized third-party sellers or platforms.

4. How to Request a Refund

If you believe you qualify for a refund, please follow these steps:

  1. Contact Us: Email us at cs@colorprofilters.com within 7 days of purchase.
  2. Provide Details: Include your order number, email address used for purchase, and a detailed description of the issue.
  3. Attach Evidence: If applicable, attach screenshots or error messages to help us verify the issue.

We will review your request within 3-5 business days and notify you of the outcome.

5. Resolution Options

Depending on the situation, we may offer one of the following resolutions:

  • Replacement: Provide you with a corrected or functioning file.
  • Refund: Issue a full or partial refund to your original payment method.

6. Important Notes

  • Refunds, if approved, will be processed within 7-10 business days after confirmation.
  • We reserve the right to refuse a refund request if sufficient evidence of the issue is not provided or if the claim falls outside the scope of this policy.

7. Contact Us

For questions or concerns regarding this Refund and Returns Policy, please contact us:

ColorPro Filters
Email: cs@colorprofilters.com
Address: ColorPro Filters Ltd. 123 Creative Avenue, Suite 4B, New York, NY 10001, United States